Teams Mac Client Please Sign in Again
Hello B,
From your description, I empathise that the Teams cannot work in the desktop app on your Mac. Given this situation, I suggest yous try the post-obit method that and so check the effect:
1. Please attempt changing another network connection like other Wi-Fi and bank check whether the problem is related to your network.
2. Try clearing Teams cache. To do that, the steps are as follows:
a. Quit Microsoft Teams.
b. Delete files inside following folders. Note: Don't delete the folder themselves.
"~/Library/Application Support/Microsoft/Teams/Awarding Cache/Cache"
"~/Library/Awarding Back up/Microsoft/Teams/blob_storage"
"~/Library/Application Support/Microsoft/Teams/Enshroud"
"~/Library/Application Support/Microsoft/Teams/databases"
"~/Library/Application Support/Microsoft/Teams/GPUCache"
"~/Library/Application Support/Microsoft/Teams/IndexedDB"
"~/Library/Application Support/Microsoft/Teams/Local Storage"
"~/Library/Application Support/Microsoft/Teams/tmp"
c. Restart Microsoft Teams.
If the issue still persists, please collect the debug logs and provide them to me via Individual Message, then I will help yous analysis them.
Regards,
Seven
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Thanks Seven
1. I did have her try some other network including a mobile hotspot with no firewall.
2. I will try that with her subsequently school today if she is bachelor. If delete the ~/Library folders won't it but recreate them if I reinstall teams?
How practise I collect debug logs on a Mac? (my familiarity lies more than with PC)
-B
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Hi B,
I'g sorry that I forgot to show you how to collect the debug. To get the debug log, please reproduce your problem and so press Option + Command + Shift+1. Then the debugs log will be downloaded to Downloads binder in your Mac.
Thanks for your understanding and I'm looking forward to your reply.
Regards,
7
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Hi,
I'1000 lamentable to interrupt the conversation.
It's my first time to use microsoft customs, and I'll repent if I should have made another question.
I also ran into the aforementioned trouble with signing in Teams on Mac ( Windows, and Spider web version likewise).
So I tried the method you gave, simply I could not observe Teams binder under Library>Application Back up>Microsoft.
At that place is only TeamsUpdaterDaemon folder.
Thanks,
M
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There are 2 Library folders. One in your domicile (User) binder then one off the root folder which sounds like the i you were looking at! The tilde character "~" means your dwelling house directory so if your user name is john it will be john/Library etc.
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Give thanks yous, Graham_G!
I looked for the other library yous wrote, and I found that.
Thanks for your help!
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Hi,
I tried the method you gave, ( deleted the cache), but I cannot ready this out.
Is it possible to send yous the logs you mentioned?
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What version is your Mac on? The user that was experiencing this problem was on a version that is no longer compatible with Microsoft Teams (Mac OS X ten.11 El Capitan or after) is required.
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Thanks @Seven Zhou MSFT sorry I didn't answer sooner. The user in question was using an outdated version of the MAC OS that doesn't meet the specs for TEAMS. only cheers I have added your steps to my problem shooting steps for resolving issues on MACs
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Update: 6/12/20 Some other uninstall and clean the library(s) of the Teams folders and a reinstall on both systems, now all good! Must have been an update in the APP!
However, I am running Catalina, macOS ten.15.5 on both of my systems!! I still cannot get the Team APP to piece of work on a MBP or iMAC!
Thank you
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Source: https://answers.microsoft.com/en-us/msteams/forum/all/we-ran-into-a-problem-reconnecting-teams-app-for/a23e7b3c-1ae7-41e7-a516-d966b2ed6270
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